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Privacy Policy

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Last updated: November 20, 2025

5S CONTABILIDADE LTDA ("we" or "company") values your privacy. This Policy describes how we collect, use, share and protect your personal data when you use our website and services.

1. Controller and Contact

Company Name: 5S CONTABILIDADE LTDA
Company Address: Avenida Centenario, 7400, Nossa Senhora da Salete, Criciúma/SC - CEP 88815-001
Company Phone: (48) 99999-3235
Email: [email�protected]

2. Data We Collect

Data provided by you: name, email, phone and other information submitted in forms/customer service.

Usage and technical data: IP address, device identifiers, browser, pages visited, time spent, traffic source, and site events.

Cookies and similar identifiers: including third-party cookies (e.g., Google Ads/Analytics) for statistics and advertising.

Communications: contact records via WhatsApp, email or other channels.

3. Legal Bases (LGPD)

We process data based on: (i) contract execution and preliminary procedures; (ii) compliance with legal obligation; (iii) legitimate interest (e.g., security, fraud prevention, service improvement); and/or (iv) consent (e.g., analytical/marketing cookies, remarketing). You may revoke consent at any time (see Section 9).

4. Use of Data

  • Provide, operate and improve our services and customer support.
  • Measure website and campaign performance (analytics).
  • Conduct marketing, including remarketing and personalized ads when permitted.
  • Prevent fraud, maintain security and comply with legal obligations.

5. Cookies, Google Ads and Analytics

We use our own and third-party cookies for functionality, statistics and advertising. Third parties (like Google) may use cookies and identifiers to serve ads based on your visits to our site and other sites.

Advertising/Remarketing: Google Ads and partners may display ads based on interests and browsing history, including remarketing.

Measurement: Google Analytics (including advertising features, if enabled).

How to disable/manage: you can adjust preferences at:

6. Data Sharing

We may share data with providers who help us operate the site, customer service, analytics and advertising, always under security and confidentiality obligations. We may also share to comply with law, court orders or exercise of legal rights.

7. International Transfers

Your data may be processed and stored in the US and other countries. We adopt adequate protection measures in accordance with applicable legislation.

8. Retention

We will retain data for the time necessary for the purposes of this Policy, observing legal requirements and limitation periods.

9. Your Rights and Consent

Under LGPD terms, you may request: confirmation of processing, access, correction, anonymization/deletion, portability, information about sharing and review of automated decisions. You may also revoke consent and opt-out of marketing cookies through the links above and browser settings.

10. Security

We adopt technical and organizational measures to protect your data. No method is 100% secure, but we work to mitigate risks.

11. Children and Adolescents

Our website and services are not intended for minors. We do not knowingly collect data from minors without appropriate consent from guardians.

12. Changes to this Policy

We may update this Policy. We will publish the current version with a new "Last updated" date.

Company Name: 5S CONTABILIDADE LTDA — Company Address: Avenida Centenario, 7400, Nossa Senhora da Salete, Criciúma/SC - CEP 88815-001 — Phone: (48) 99999-3235

Terms of Service

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Last updated: November 20, 2025

1. Acceptance

By accessing or using our website and services, you agree to these Terms and to the Privacy Policy and Cookie Policy.

2. Service Description

We provide educational content, nutritional information, and e-commerce services as described on the website. We may modify, suspend, or terminate functionalities at any time.

3. Permitted Use

  • Provide truthful information and maintain the confidentiality of your credentials.
  • Do not engage in illegal, invasive activities that violate third-party rights or website security.

4. Prices and Payments

When applicable, fees and conditions will be informed in advance. Charges and refunds follow the Refund Policy.

5. Intellectual Property

Website content (texts, trademarks, layout) belongs to the company or licensors. Unauthorized reproduction is prohibited.

6. Disclaimers and Limitations

The website is provided "as is". To the maximum extent permitted by law, we are not liable for indirect, incidental damages, lost profits, or data loss arising from the use of the website/services.

7. Privacy, Cookies and Advertising

You agree to the use of cookies and identifiers for statistics and advertising, including personalized ads and remarketing (when permitted). See how to manage preferences in our Privacy Policy and Cookie Policy.

8. Termination

We may suspend or terminate access in case of violation of these Terms or risks to the service.

9. Applicable Law

These Terms are governed by applicable Brazilian legislation, without prejudice to consumer protection standards of your domicile, when applicable.

10. Contact

Email: [email�protected]

Company Name: 5S CONTABILIDADE LTDA — Company Address: Avenida Centenario, 7400, Nossa Senhora da Salete, Criciúma/SC - CEP 88815-001 — Company Number: 32.756.681/0001-09

Refund Policy

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Last updated: November 20, 2025

Our goal is your satisfaction. If a paid service or product is not delivered as agreed, you may request a refund according to the criteria below.

1. Eligibility

  • Requests within 7 calendar days after purchase/contracting.
  • Products or services already fully provided/consumed are not refundable.
  • Third-party fees, bank charges, and taxes may be non-refundable.

2. Process

Send email to [email�protected] with:

  • (a) proof of payment
  • (b) problem description
  • (c) contact information

We will analyze the request and respond within 5 business days. If refund is approved, credit will be made through the same payment method within 5–10 business days (depending on operator/bank).

3. Cancellations

When possible, cancellation requests before service/product delivery will receive full refund. After execution begins or delivery occurs, there may be proportional charges.

4. Exceptions

  • Promotional/bonus services may have specific conditions indicated at the time of contracting.
  • Requests that violate these terms or applicable legislation may be denied.

5. Contact

Email: [email�protected]

Company Name: 5S CONTABILIDADE LTDA — Company Address: Avenida Centenario, 7400, Nossa Senhora da Salete, Criciúma/SC - CEP 88815-001 — Phone: (48) 99999-3235